Sky Viewing card change over

Sky are upgrading all of their viewing cards this year and you may be getting on-screen messages

In a nutshell, IF YOU PAY A SUBSCRIPTION then Sky will send out a new card to the address at which the viewing card is registered.

If your card is a FREESAT card and you DO NOT pay a subscription then they will not automatically be replaced.

If you have a Freesat card, to get rid of the message simply remove the card from your digibox. Channel 4 is now available without a card. You will lose SKY THREE and FIVE. FIVE can be viewed without a card by following the instructions further down this page.

In certain cases, Sky will send out a replacement Freesat card free of charge to a UK address. To check whether your card is eligible for replacement click here . If your card is eligible, just complete the online form with your UK details and Sky will send the card to the address given. If your card is NOT eligible for a free replacement then you will be offered the opportunity to purchase a new one for £20, again to be sent to a UK address.

Please remember that Sky will NOT supply cards to non-UK addresses

If you have any concerns regarding this subject, please feel free to contact us through this link , remembering to include your viewing card number in the details.

Channel FIVE without a viewing card?

If you don’t have a viewing card you can still watch Channel FIVE by doing the following:-

• Press SERVICES on your remote control
• Select 4 SYSTEM SET UP
• Select 4 ADD CHANNELS
• Change the frequency to 10.773
• Change the POLARISATION from V to H
• Change the SYMBOL RATE to 22.0
• Change the FEC to 5/6
• then select FIND CHANNELS

After a few seconds a list of available channels will be shown.  Highlight FIVE, press the Yellow button to store it, then press the SKY button

To watch channel FIVE, select SERVICES, then 6 OTHER CHANNELS then select FIVE

My Sky box keeps switching off

If your Sky box keeps going into standby, it is probably because Sky have added a new “eco” setting,

To switch the setting off,

• Press SERVICES on your remote control
• Select option 5 AUTO STANDBY
• Change the “ON” to “OFF”.
• Highlight “SAVE SETTINGS” and press SELECT
• Press the SKY button to go back to the channels

ITV HD available on Sky HD digibox

Great news, if you have a Sky HD digibox with the new menus! You can watch ITV HD by accessing it from another menu. You need to set it up first by doing the following:

• Press SERVICES on your remote control
• Select OPTIONS
• Select ADD CHANNELS
• Change the frequency to 11.426
• Change the POLARISATION from V to H
• Change the SYMBOL RATE to 27.5
• Change the FEC to 2/3
• then select Yellow button to FIND CHANNELS

ITV HD is the channel marked 10510.  Highlight this then press the yellow button to save it.

ITV HD is now set up on your box.  To watch the HD version of the programme, (if it is broadcast in HD) just select SERVICES, OPTIONS then OTHER CHANNELS then choose 10510.

If the programme is not being broadcast in HD then you will just get an ITV HD logo screen.  As this is not an official Sky method, your Sky+ functions will not work.

See a full list of ITV’s HD programme listings here .